Age Policy:
1. No charge for children under 18 occupying the same room as an adult and
using existing beds in rooms. If an extra bed/rollaway is needed, please
directly request it at the front desk and pay at your own cost. Some hotels may
not offer an extra bed/rollaway service.
2. The minimum-age requirement to reserve a hotel room is 18 years old. The
hotel requires that all minors must have at least one adult accompanying them
in the same room.
Booking Notice:
1. For guests who booked this hotel for two nights or more, Koolani Holiday
will provide a one-time free airport pickup or drop-off on Oahu island only.
This service is available between 7 a.m. and 10 p.m. If your flight is delayed
after 10 p.m., you will not be able to redeem this free service.
2. Your hotel check-in date will be automatically considered as your free
airport pickup date. Otherwise, please contact our customer service for further
inquiries.
3. Bedding can be requested at the time of reservation, and we will send the
requests to the hotel to accommodate all requests; however, hotel bedding
cannot be guaranteed.
Attention:
When booking, you must register the correct number of guests and their ages.
Any unregistered guests will bear the relevant legal responsibilities.
Cancellation Policy:
1. To be fully refunded, a notice of cancellation must be received via email at
info@koolaniholiday.com at least seven days prior to the check-in date. Any
cancellations made within seven days will be charged the full rate.
2. A 8% service fee is withheld for any canceled reservation paid by credit
card.
3. No-shows will incur full charges—no refunds.
4. Some special dates (such as Thanksgiving, Christmas, and New Year) may have
different cancellation policies. Please follow our staff’s notice of
cancellation policy.
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking
after you place a reservation. If your selected date is sold out, you are allowed
to change the travel date for free or choose a full refund.
2. Personal reasons for being late or not showing will incur full charges—no
refunds.
3. Hotel room bookings are non-transferable. Please be sure to provide the same
name as printed on your ID that will be used for hotel check-in. Otherwise, the
guest will bear the relevant consequences.
Check-in time: 4:00 pm
Check-out time: 11:00 am
Hotel Address: 2005 Kalia Rd, Honolulu, HI, 96815
Hotel Phone: (808) 949-4321