Take a vacation to Castle Hilo Hawaiian Hotel, located on the peaceful Hilo Bay. This hotel is 10 minutes away from Hilo International Airport and in close proximity to Hilo Town. Castle Hilo Hawaiian Hotel offers rooms with an ocean view or views of the breathtaking Mauna Kea. An endless amount of leisure activities, including first-rate golf courses, can be found located near the hotel. Guests can take a walk through the beautiful Liliuokalani Garden or along Onekahakaha Beach and stop by the kid-friendly wading and tidal pools. The Halemaumau crater, which is also nearby the hotel, is a must-see with its beautiful waterfalls and rainforests.
In addition to the exemplary location of the hotel, many enjoyable amenities are also provided, including a gift shop and a freshwater swimming pool. A daily breakfast buffet, available to you for a fee, is from 6:30-9:30 am. Hotel guests can go to the Queen’s Court restaurant for a taste of local cuisine or relax with tropical cocktails in the Waioli Lounge. Complimentary WiFi is available in all rooms throughout the hotel as well as some designated public places.

This hotel’s resort fee is $25+tax. This fee is already included in the listed prices. The resort fee covers (but is not limited to):
-Local, Toll Free Calls, Long distance calls (except international)
-Wifi in the Lobby and in Guest Rooms
-Local Newspaper available at the Front Desk
-Cultural Activities Three Times a week
-BPA Free Logo’d Bottle 1 per person
-Use of Filtered Water Refill Station
-Cold Brewed Mamaki-Hibiscus-Mint Tea station in the afternoon
-By One Get One 25% off Coupon for Monday through Thursday Ala carte dinners
-Use of Fitness Center; open 24 hours a day, 7 days a week
-Self-Parking (upon availability)
-In room Coffee/Tea packet
-Coffee Station in Waioli Lounge
-Live entertainment in Waioli Lounge Thursday, Friday, and Saturday night
-15% Discount from Hawaii Forest & Trail activity Desk on select tours: Hilo Tropical Waterfalls Tour, Discover Volcano Country Tour, Kohala Zipline

Please note: Resort Charge rate and inclusions are subject to change without notice

Age Policy:
1. No charge for children under 18 occupying the same room as an adult and using existing beds in rooms. If an extra bed/rollaway is needed, please directly request it at the front desk and pay at your own cost. Some hotels may not offer an extra bed/rollaway service.
2. The minimum-age requirement to reserve a hotel room is 18 years old. The hotel requires that all minors must have at least one adult accompanying them in the same room.
Booking Notice:
1. The rates are for single and double occupancy. Additional person above double occupancy will be charged. Maximum occupancy is four (4) passengers with existing bedding.
2. Extra Adult Person Charge: (applies to persons 18 years and older): The extra person charge will apply for each additional adult occupying a room with two other adults for each paid night. A maximum of one rollaway bed will be provided upon request, based on availability. A maximum of one rollaway bed is allowed per room. Note: the extra person charge does not include any added–value package benefits when a hotel package is booked (ie rates with breakfast).
3. Bedding can be requested at the time of reservation, and we will send the requests to the hotel to accommodate all requests; however, hotel bedding cannot be guaranteed.
4. There is a mandatory security deposit taken at check in by either credit card or via a cash deposit. All unused amounts of the deposit will be refunded on departure. Please note that the credit card used to pay deposits must be presented at the time of check-in with proof of ID (both photographic and signature).
Attention:
1. When booking, you must register the correct number of guests and their ages. Any unregistered guests will bear the relevant legal responsibilities.
2. In accordance with the emergency proclamations established by the Governor of Hawaii, some of our resort amenities and/or services may be limited or temporarily unavailable to ensure the health and safety of guests and staff.
Cancellation Policy:
1. To be fully refunded, a notice of cancellation must be received via email at info@koolaniholiday.com at least seven days prior to the check-in date. Any cancellations made within seven days will be charged the full rate.
2. A 8% service fee is withheld for any canceled reservation paid by credit card.
3. No-shows will incur full charges—no refunds.
4. Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow our staff’s notice of cancellation policy.
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking after you place a reservation. If your selected date is sold out, you are allowed to change the travel date for free or choose a full refund.
2. Personal reasons for being late or not showing will incur full charges—no refunds.
3. Hotel room bookings are non-transferable. Please be sure to provide the same name as printed on your ID that will be used for hotel check-in. Otherwise, the guest will bear the relevant consequences.
Check-in time: 3:00 pm
Check-out time: 12:00 pm
Hotel Address: 71 Banyan Dr, Hilo, HI 96720
Hotel Phone: (808) 935-9361

Note: not all pick-up stops are here. Please refer to the information provided by the travel agency.