The tour guide will meet you at the Honolulu International Airport exit. Trained tour guides have a good understanding of the local area and they can help you figure out where the best restaurants, beaches, and sightseeing points are. After reaching your designated hotel, you can explore the amazing city of Waikiki, filled with shopping, activities, and amazing restaurants. Every hotel is just a few blocks away from the ocean, making it convenient to venture to one of the most famous beaches in the world. Nearby, there are also attractions like the Honolulu Zoo and the Waikiki Aquarium. High end shops and restaurants can be found at the Royal Hawaiian Center, the Waikiki Beach Walk, and the International Market Place. This may only be the beginning of your holiday, but let us help you start on the right note!

COVID-19 Protocols
1. During COVID-19, face masks are mandatory for both driver and guest throughout the tour.
2. A temperature check may be done at time of vehicle boarding. Guests that show a temperature 100.4 and above will not be allowed on the vehicle.
3. Social Distancing: While we have been incorporating social distancing in our operation, we also ask that guests work to maintain social distance (6ft or more) from other guest.
4. Must follow the State of Hawaii's Covid-19 guidelines.

Activity time:
Please let our customer service know your hotel and flight information.

Age policy:
1. No age restriction.

Booking notice:
1. The date you choose will be automatically considered as your tour participation date. If your selected date is sold out, you are allowed to change the travel date or you can choose a full refund.
2. After you confirm the order, customer service will send you a confirmation by email. The confirmation will list your name, number of participants, date of the tour and other information.
3. The driver is not responsible for carrying luggage for the guests. Guests are required to handle their own luggage.
4. If the luggage does not meet the requirements, guests will need to pay additional transportation fees.
5. The price disclosed in this product is the one-way cost from the airport to the relevant hotel.
6. Additional fee will apply to the flight arrival time after 10:00 pm and before 7:00 am.

Attention:
1. This arrival transfer service is exclusive to one party and one flight.

Disclaimer:
1. No refunds will be made for personal reasons such as: being late, not showing up, or leaving early.
2. The itinerary may be subject to change or suspended due to weather, strikes, festivals, safety, etc., please follow the instructions of the local operator in the case of such an event.
3. We are not responsible for any personal injuries or property damage that may result if you choose to leave the tour early.
4. The scenic spots may be subject to close due to weather, festivals or other human reasons, please refer to those arrangements.
5. Koolani Holiday has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice.
6. Partial participation in the tour does not warrant a refund of the uncompleted parts of the tour.

Cancellation policy:
1. Reservations may be canceled free of charge up to 7 days prior to your scheduled tour service for a full refund. No-shows and cancellations less than 7 days in advance are non-refundable.
2. Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow the instruction by customer service.
3. If a product is involved with any inter-island air tickets, the ticket is not refundable once it is issued.
4. A 8% service fee is withheld for any canceled reservation paid by credit card.

Note: To cancel or modify the order, please contact our customer service, available from Monday to Friday 9:00 am to 4:00 pm HST (except Federal and Hawaii State Holidays).

The fee includes:
- Private shuttle service from Honolulu International Airport to Waikiki hotels (customer specified vehicle type)

The fee does not include:
- Gratuity for the shuttle driver (suggested payment of $3 per person, per ride) which would be paid directly to the driver
- Personal expense and other fees
- Food and beverage