Age Policy:
1. For safety reasons, only students 13 years and older may join group lessons.
2. Children (ages 13-17) may participate in group lessons unaccompanied, but a parent or guardian must sign a waiver form online or in person prior to the lesson.
Booking Notice:
1. This product is a group lesson.
2. The minimum age for participation in group courses is 13 years old
3. Instructors can speak English, Japanese, Korean, Spanish, and provide basic surf instruction in multiple languages.
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the travel date for free or choose a full refund.
2. Personal reasons for being late or not showing will incur full charges—no refunds.
3. The itinerary may be subject to change or suspended due to weather, strikes, festivals, safety, etc., please refer to the actual arrangements.
4. We are not responsible for any personal safety and property safety that may result from your departure from the middle of the tour.
5. The scenic spots may be subject to close due to weather, festivals or other human reasons, please refer to those arrangements.
6. HTS has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice. Changes in product prices will not be refunded.
Cancellation Policy:
1. To be fully refunded/unavailable, a notice of cancellation must be received at least 7 days prior to the check-in date. Any cancellations made within 7 days will be charged the full rate unless the customer service tells you different policy in a written way.
2. A 8% service fee is withheld for any canceled reservation paid by credit card.
3. No-shows or late for pick up will incur full charges—no refunds.
4. Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow our staff’s notice of cancellation policy.
5. Guests forfeit their tickets and payment if they are not present at the agreed time and place of meeting.
Note: Gratuities are the main source of income for drivers. If you believe that service is good, please let the driver know via gratuities. Local customs suggest gratuity should not be less than $3 US dollars / person / day / time.