Safe Access Oahu( Effective September 13,2021)
Effective September 13, 2021, the Mayor of the City and County of Honolulu mandates that upon check-in, persons show proof of photo identification with:
1. Full vaccination card OR
2. “Negative” or “not-detected” COVID-19 test result taken within 48 hours of entry to the premise.
Children under 12 years of age are exempt.
Pick-up Information:
1.Round-trip transportation is available from major Waikiki hotels. Some hotels may need guests to meet at a designated location. Please indicate what hotel you will be staying at the evening before the event. The specific pickup time and location are subject to the information on the booking confirmation.
2.Please be at the shuttle pick up location at least 10 minutes in advance. Shuttle leaving on time. The driver not take the initiative to contact you. If you cannot arrive at the designated place on time or missed the scheduled pick up time, Please make your own way to Boat Harbor, 66-105 Haleiwa Rd, Haleiwa, HI 96712. Check in time is 30 minutes prior to your scheduled activity time. Koolaniholiday will not be response for any extract transportation fee.
Pick-up service is available daily for tour 7 a.m., 9 a.m., 11 a.m., and 1 p.m. tours. Pick-up times are 5:30 a.m., 7:15 a.m. (7:30 Sat, Sun), 9:45 a.m., and 1:45 p.m.
Cruise ship passengers who purchase our transportation option must book either our 11 a.m. or 1 p.m. tours. Pick-up times are 9:45 am and 11:45 am. Your ship disembarkation process does not allow you time for our earlier tours unless you drive out.
Activity Times (subject to information on the booking confirmation):
6:00 am - 8:00 am (June - August only)
7:00 am - 9:00 am
9:00 am - 11:00 am
Age policy:
1. Adult rate applies to guests 13 years old and older; child rates apply to guests 3-12 years old; and children under 2 years old can join the tour for free, Please inform customer service when place your order , reservation still required ,Keep in mind, we charge for each car seat that takes a space on the vehicle.)
2. Children under must travel with at least one adult and cannot be booked separately.
Attention:
1.Please wear a swimsuit before departure, bring sunscreen, bath towels, sunglasses, plastic slippers and an underwater camera.
2.It is recommended not to carry large amounts of cash and valuable items with you.
3.Since sharks are wild animals, there is no guarantee they will be visible on your trip. If sharks do not appear on your trip, you may rebook next available date for free.
Booking Notice:
1. The date selected at the time of booking is the assumed date of travel.
2. In the event of unsuitable weather, traffic, or other unforeseen circumstances, North Shore Shark Adventures reserves the right to cancel the event to ensure everyone's safety. We strongly recommend that you participate in the earliest event as ocean conditions are generally stable in the morning.
3. There will be a boat trip (about 5 kilometers), so please bring anti-seasickness medication if necessary.
5. Transportation from Waikiki takes approximately 1.5 hours one-way, so please factor in this time into your itinerary.
6. If you choose the round-trip transfer service, the departure time will be earlier than the time you selected on your order. The specific time is subject to the confirmation form or notification from the local operator. (Shuttle services would be suspended due to the pandemic.)
7. Any reservation with infants would only be booked before 9:00 am, and must book with adults.
8. You must participate the informative safety briefing followed by a brief history of the shark tour.
9.If your accommodations are not in Waikiki, not near the Kahala Hotel, or if you’re not coming from a cruise ship, you’ll need to arrange third-party transportation. Please keep in mind in the case where a tour is cancelled, we will not refund the costs you may incur in securing your third-party transportation.
( Above Source comes from North Shore Shark Adventures website, some information may not be updated, Please refer to the North Shore Shark Adventures website information as accurate)
Disclaimer:
1.Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed change to the next available travel date or choose a full refund.
2.No refunds will be made for personal reasons for being late, not showing up, or leaving early.
3.The itinerary may be subject to change or suspension due to weather, strikes, festivals, safety, etc. Please follow the instructions of the local operator in the case of such an event.
4.We are not responsible for any personal injuries or property damage that may result if you choose to leave the tour early.
5.KoolaniHoliday.com has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice.
Cancellation Policy:
1.To be fully refunded, a notice of cancellation must be received via email at info@koolaniholiday.com at least 5 days prior to the activity date. We will notify you of any exceptions to this policy.
2. All cancellations received within 4 days of the activity date will not be refunded.
3. A 8% service fee is withheld for any canceled reservations paid by credit card.
4. If you do not show up at the agreed time and place, your order will be automatically deemed abandoned and the full payment will still be charged.
Note: To cancel or modify the order, please contact our customer service, available Monday to Friday 9:00 am to 4:00 pm HST (except on Hawaii state holidays).