Activity Times:
7am-11am | Pick-up starts at 5:10am
11am - 3pm | Pick-up starts at 9:10am
Pick-up Information (subject to change):
Free Waikiki Shuttle only. Please indicate to our customer service if you like to have transportation.
Age policy:
1. Adult rates apply to guests 12 years old and older; child rates apply to guests 2-11 years old. Infants under 2 years old are unable to participate in this tour.
2. Children under 18 must travel with at least one adult and cannot be booked separately.
Booking Notice:
1. The date you choose will be automatically considered as your tour participation date.
2. Before participating you will need to fill out a physical health form. Pregnant women and guests with severe heart disease should not participate. We do not recommend guests who are pregnant or suffering from heart disease/other major health complications participate.
3. As this package is heavily dependent on weather, there will be alternate options or a full refund if you cannot make it.
4. After you confirm the order, customer service will send you a voucher by email. The voucher will list your name, number of participants, date of the tour and other information. Please be sure to bring the paper voucher to the tour. If you do not bring the paper voucher for personal reasons, you will not be able to join the group and no refund.
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the travel date for free or choose a full refund.
2. No refunds will be made for personal reasons for being late, not showing up, or leaving early.
3. The itinerary may be subject to change or suspension due to weather, strikes, festivals, safety, etc. Please follow the instructions of the local operator in the case of such an event.
4. We are not responsible for any personal injuries or property damage that may result if you choose to leave the tour early.
5.HTS has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice.
6. Changes in product prices may occur. The difference will not be refunded.
Cancellation Policy:
1. To be fully refunded, a notice of cancellation must be received at least 5 days prior to the activity date. We will notify you of any exceptions to this policy.
2. All cancellations received within 4 days of the activity date will not be refunded.
3. A 8% service fee is withheld for any canceled reservations paid by credit card.
4. If you do not show up at the agreed time and place, your order will be automatically deemed abandoned and the full payment will still be charged.
Note: To cancel or modify the order, please contact our customer service, available Monday to Friday 9:00 am to 4:00 pm HST (except on Hawaii state holidays).