Pick-up Information (subject to change):
Pick up at Kona and Waikoloa hotels.
Not all hotels are available for pick up, some hotels may need guests to meet at a designated location. Please indicate what hotel you will be staying at the evening before the event. The specific pickup time and location are subject to the information on the booking confirmation.
Age policy:
1. Children 12 and up are charged the adult rate, This tour is not recommended for children under 12 years old or adults older than 80 years old due to altitude.
2. Children between ages of 12 to 18, a Parental Guardian must be present during signup and cannot be booked separately.
Attention:
1. Please bring sunscreen and wear long-sleeved clothes on the day of participation. Participants will be provided with parkas, The temperature can dip below freezing when at high elevation on the mountain advised to wear thicker pants and footwear.
2. In order to protect the natural environment, the number of people going up the mountain will be limited. Please be aware that if you want to visit the mountain, you need to book as early as possible.
3. Due to the high altitude, low oxygen content, and low night temperature, participate at your own risk, and prepare your medicine for altitude sickness in advance.
Booking Notice:
1.While most tours have fine stargazing conditions ,Stargazing conditions depend on local weather, Weather changes can occur quickly and the access road to the summit can close without warning, therefore we cannot guarantee in favorable conditions. No refunds will be made.
2.Guests should be able to walk on uneven or rocky terrain. We sometimes encounter cool, wet or muddy conditions.
3.Because of high altitude this tour is not advised for those with respiratory, circulatory or heart conditions, pregnancy or poor health. Scuba divers should be aware of altitude dangers. You will sign a wavier before the tour departure.
4.We do not recommend participating in snorkeling the day before and within 24 hours after this trip.
Disclaimer:
1.Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the next available travel date for free or choose a full refund.
2.Personal reasons for being late or not showing will incur full charges—no refunds.
3.The itinerary may be subject to change or suspension due to weather, strikes, festivals, safety, etc. Please refer to the actual arrangements.
4.We are not responsible for any personal injury or property damage that may result from your departure from the middle of the tour.
5.HTS has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice.
6.Changes in product prices may occur. The difference will not be refunded.
Cancellation Policy:
1. To be fully refunded, a notice of cancellation must be received at least 5 days prior to the activity date. We will notify you of any exceptions to this policy.
2. All cancellations received within 4 days of the activity date will not be refunded.
3. A 8% service fee is withheld for any canceled reservations paid by credit card.
4. If you do not show up at the agreed time and place, your order will be automatically deemed abandoned and the full payment will still be charged.
Note: To cancel or modify the order, please contact our customer service, available Monday to Friday 9:00 am to 4:00 pm HST (except on Hawaii state holidays).