PLEASE CHECK IN 45 MINUTES PRIOR TO YOUR TOUR SO YOU CAN
COMPLETE THESE SAFETY PROTOCOLS UPON ARRIVAL. MAHALO FOR YOUR
COOPERATION!
Restrictions:
Minimum is age 10 years old PLEASE CHECK IN 45 MINUTES PRIOR TO YOUR TOUR SO YOU
CAN COMPLETE THESE SAFETY PROTOCOLS UPON ARRIVAL. MAHALO FOR YOUR
COOPERATION!
Restrictions:
Minimum
is age 10 years old
Minimum
height 4’6″
Maximum
guest weight is 230 lbs.
Covered
shoes required
Must
attend briefing
Must
sign Liability Waiver
Long
pants & sunscreen highly encouraged
BookingNotice: 1. For the protection of our the horses, we have a maximum
guest weight allowable of 230 pounds (104 kg). All guests on this tour will be
weighed at check-in. `
The
date you choose will be automatically considered as your tour participation
date.
Closed-toe
shoes required and sunscreen is highly encouraged.
Not
recommended to expectant mothers or the guests with bad backs as the ride may
be bumpy at times.
Attention:
Roundtrip
transportation from Waikiki to Kualoa Ranch is available with extra cost.
Morning buses leave from Waikiki from various hotels. Please wait at your appointed
pickup location on time. We highly recommend you arrive the pick-up location 10
minutes in advanced. If you cannot reach the designated location on time due to
your own reasons or if you do not see the bus 10 minutes after the pick-up
time, please contact with our emergency contact at 1-808-921-0999,1-808-381-8999.
Cancellation
Policy:
To be
fully refunded/unbillable, a notice of cancellation must be received via email
at info@koolaniholiday.com at least 7 days prior to the check-in date. Any
cancellations made within 7 days will be charged the full rate unless the
customer service tells you different policies in written way.
An 8%
service fee is withheld for any canceled reservation paid by credit card.
No-shows
or late for pick up will incur full charges—no refunds.
Some
special dates (such as Thanksgiving, Christmas, and New Year) may have
different cancellation policies. Please follow our staff’s notice of the
cancellation policy.
Disclaimer:
Reservation
confirmation: Our customer service will confirm the booking after you place the
order. If your selected date is sold out, you are allowed to change the travel
date for free or choose a full refund.
Personal
reasons for being late or not showing will incur full charges—no refunds.
The itinerary
may subject to change or suspended due to weather, strikes, festivals, safety,
etc., please refer to the actual arrangements.
We are
not responsible for any personal safety and property safety that may result
from your departure from the middle of the tour.
The
scenic spots may subject to close due to weather, festivals, or other human
reasons, please refer it to actual arrangement.
HTS has the right to make strategic adjustments to the prices of products and
services within a reasonable range without notice. Changes in product prices
will not be refunded.
Instruction:
Please
go directly to Kualoa Ranch if you choose to drive yourself. The guests’ who
booked the roundtrip transportation, please go to the designated pick-up
location on time. Please provide the name you used during the booking and your
booking confirmation number. Bringing a copy of the printed booking
confirmation/Voucher is highly recommended.
Minimum height 4’6″
Maximum guest weight is 230 lbs.
Covered shoes required
Must attend briefing
Must sign Liability Waiver
Long pants & sunscreen highly encouraged
Booking Notice:
1. For the protection of our the horses, we
have a maximum guest weight allowable of 230 pounds (104 kg). All guests on
this tour will be weighed at check-in. `
The date you choose will be automatically considered as
your tour participation date.
Closed-toe shoes required and sunscreen is highly
encouraged.
Not recommended to expectant mothers or the guests with
bad backs as the ride may be bumpy at times.
Attention:
Roundtrip transportation from Waikiki to Kualoa Ranch is
available with extra cost. Morning buses leave from Waikiki from various
hotels. Please wait at your appointed pickup location on time. We highly
recommend you arrive the pick-up location 10 minutes in advanced. If you cannot
reach the designated location on time due to your own reasons or if you do not
see the bus 10 minutes after the pick-up time, please contact with our
emergency contact at 1-808-921-0999,1-808-381-8999.
Cancellation Policy:
To be fully refunded/unbillable, a notice of cancellation
must be received via email at info@koolaniholiday.com at least 7 days prior to
the check-in date. Any cancellations made within 7 days will be charged the
full rate unless the customer service tells you different policies in written
way.
An 8% service fee is withheld for any canceled
reservation paid by credit card.
No-shows or late for pick up will incur full charges—no
refunds.
Some special dates (such as Thanksgiving, Christmas, and
New Year) may have different cancellation policies. Please follow our staff’s
notice of the cancellation policy.
Disclaimer:
Reservation confirmation: Our customer service will
confirm the booking after you place the order. If your selected date is sold
out, you are allowed to change the travel date for free or choose a full
refund.
Personal reasons for being late or not showing will incur
full charges—no refunds.
The itinerary may subject to change or suspended due to
weather, strikes, festivals, safety, etc., please refer to the actual
arrangements.
We are not responsible for any personal safety and
property safety that may result from your departure from the middle of the
tour.
The scenic spots may subject to close due to weather,
festivals, or other human reasons, please refer it to actual arrangement.
HTS has the right to make strategic
adjustments to the prices of products and services within a reasonable range
without notice. Changes in product prices will not be refunded.
Instruction:
Please go directly to Kualoa Ranch if you choose to drive
yourself. The guests’ who booked the roundtrip transportation, please go to the
designated pick-up location on time. Please provide the name you used during
the booking and your booking confirmation number. Bringing a copy of the
printed booking confirmation/Voucher is highly recommended.