Age Policy:
1.Children 10 and up are charged the adult rate; children under 10 cannot participate
2.Children between ages of 10 to 20, a Parental Guardian must be present during signup and cannot be booked separately.
Attention:
1. Please note the booking date. Avoid being late for personal reasons or not participating in the trip, causing losses.
2. Drinking alcohol before shooting is not allowed, and guests are not allowed to participate in shooting when they are under the influence.
3.It is recommended to arrive at the shooting gallery 10 minutes in advance. If you do not arrive at the venue within the agreed time, you may have to wait in line.
Booking Notice:
1.Solo shooters must be at least 21 years old, shooters aged 10-20 must be accompanied by a guardian, guardian must be 5'2" in height (due to booth height), and children under 10 cannot participate.
2.The coach teaches in English and body language. There is no requirement for guests' English, just simple English.
3.Pregnant women cannot participate.
4.Participants must bring their passports or English ID cards.
Disclaimer:
1.Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the next available travel date for free or choose a full refund.
2.Personal reasons for being late or not showing will incur full charges—no refunds.
3.The itinerary may be subject to change or suspension due to weather, strikes, festivals, safety, etc. Please refer to the actual arrangements.
4.We are not responsible for any personal injury or property damage that may result from your departure from the middle of the tour.
5.Koolaniholiday.com has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice.
Cancellation Policy:
1.To be fully refunded/unbillable, a notice of cancellation must be received via email at info@koolaniholiday.com at least 5 days prior to the check-in date. Any cancellations made within 4 days will be charged the full rate unless customer service provides you written notice of a different policy.
2.A 8% service fee is withheld for any canceled reservation paid by credit card.
3.No-shows or late for pick up will incur full charges—no refunds.
Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow our staff’s notice of cancellation policy.
4.If you do not participate in the trip at the agreed time and place, it is deemed to be automatically abandoned and full payment will be charged.
Note: To cancel or modify the order, please contact our customer service, available Monday to Friday 9:00 am to 4:00 pm HST (except on Hawaii state holidays).