Age Policy:
1. 13 years old and above, please book at the adult rate, 4-12 years old, please buy at the child rate; children under 3 years old can join the tour for free.
2. Children must travel with at least one adult and cannot be booked separately.
Booking Notice:
1. This product is ordered from 2 person. Groups are intimate and limited to 10 guests per time slot
2. The date selected at the time of booking is the only date you use for travel
Attention:
1. The park prohibits tourists from carrying all kinds of handbags. Please store items in the storage area. The storage items are subject to additional charges. Please pay directly to the staff. The storage area is located next to the entrance of the visitor center.
2. The number of tour guides and the number of audio are limited, first come first served, please refer to the actual situation.
3. Since there are multiple packages for this product, please show a voucher after arriving at the welcome counter, and start your game after confirming your package and itinerary with the tour guide reception.
4. If you encounter problems during the tour, please relay that to the staff on site in time. There are also tour guide receptionists on site, which can better solve the problem for you.
Cancellation Policy:
1. To be fully refunded/unbillable, a notice of cancellation must be received via email at info@koolaniholiday.com at least 7 days prior to the check-in date. Any cancellations made within 7 days will be charged the full rate unless the customer service tells you different policy in a written way.
2. No refund will be given for orders cancelled within 6 days before the travel date.
3. If paying by credit card, we will charge 5% service fee for refund.
4. Once ticket is issued, 100% loss.
5. Individual circumstances should be based on what the staff said.
6.If you do not participate in the trip at the agreed time and place, it is deemed to be automatically abandoned and full payment will be charged.
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the travel date for free or choose a full refund.
2. Travel notice: For personal reasons, late arrival or failure to participate in the itinerary, the company will not be responsible and will not refund.
3. The itinerary may be subject to change or suspended due to weather, strikes, festivals, safety, etc., please refer to the actual arrangements.
4. We are not responsible for any personal safety and property safety that may result from your departure from the middle of the tour.
5. No refund will be made during the trip, and the company will not be responsible for various personal safety and property safety issues.
6. The scenic spots may be temporarily closed due to weather, festivals or other human reasons, or the items included may be changed, depending on the actual situation on the day.
7. Due to exchange rate changes, the price may fluctuate when placing orders in different time periods. The resulting difference will not be refunded, please be aware.
8. The company has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice. Changes in product prices will not be refunded.
Preferential Policies:
The preferential price provided by our company is limited to guests who are 5 working days in advance. The self-funded project company basically does not provide preferential prices for temporary booking tourists, so we also cannot provide it. For your smooth journey and benefits, please arrange your itinerary in advance. Please understand the inconvenience!
Instruction:
For your safety, please note that this is a physically strenuous tour and is not recommended for those with mobility constraints. You must be able to climb ten sets of steep, narrow stairs, step over more than 12 two-foot high obstacles and navigate through tight doorways and low overheads.
Note: To cancel or modify the order, please contact customer service to apply from Monday to Friday 09:00am-04:00pm on Hawaii working days.