Age policy:
1. Adult rates apply to passengers 11 years old and older; child rates apply to passengers between the ages of 4 and 11.
2. The minimum participation age is 4 years, and guests must weigh at least 35 pounds.
3. Children under 18 must be accompanied by an adult.
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the travel date for free or choose a full refund.
2. Personal reasons for being late or not showing will incur full charges—no refunds.
3. The itinerary may be subject to change or suspended due to weather, strikes, festivals, safety, etc., please refer to the actual arrangements.
4. We are not responsible for any personal safety and property safety that may result from your departure from the middle of the tour.
5. The scenic spots may be subject to close due to weather, festivals or other human reasons, please refer to the actual arrangements.
6. The company has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice. Changes in product prices will not be refunded.
Booking notice:
1. The date you choose will be automatically considered as your tour participation date.
2. This package is not recommended for guests who have recently incurred a spinal cord injury, experienced back pain, or have had surgery performed on such areas.
3. All participants must wear protective equipment. The protective belts will be tied to your waist, thighs and shoulders. If you have recently incurred injuries or undergone surgery to these areas, we recommend that you do not participate in this activity.
4. Please indicate the preferred times of activity when placing a reservation: 10:00 am, 11:00 am, 1:00 pm and 2:00 pm. Please arrive at the activity site at least 45 minutes early to check in.
Requirements & Restrictions:
1. Check-in 45 minutes prior to your tour time.
2. No experience necessary
3. Ages 4 yrs. and up. Weight: 35 lbs. min – 275 lbs. max
4. Tours run rain or shine. Rain-wear will be provided in the event of wet weather.
5. Closed-toe footwear, such as sneakers of hiking boots should be worn.
6. Be sure to tie back long hair.
7. Glasses should be secured with a strap. Make sure you remove any sharp objects from your pockets.
8. Moderate – advanced physical activity – must be able to climb 3 flights of stairs and walk for short distances.
9. Pregnant women and those with serious medical conditions as well as persons with prior back and neck injuries are not permitted to participate.
Refund policy:
1. To be fully refunded/unbillable, a notice of cancellation must be received at least 7 days prior to the check-in date. Any cancellations made within 7 days will be charged the full rate unless the customer service provides you written notice of a different policy.
2. A 8% service fee is withheld for any canceled reservation paid by credit card.
3. No-shows or late for pick up will incur full charges—no refunds.
4. Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow our staff’s notice of cancellation policy.
5. The ticket is nonrefundable once the tickets are issued by customer service.
Note: To cancel or modify the order, please contact customer service to apply from Monday to Friday 09:00-16:00 HST.