Activity times:
Cruise is approximately 2 hours from 8:45 am to 10:45 am.
Times are subject to change due to weather, traffic, and other unforeseen conditions.
Age policy:
1. Adult rate applies to guests 12 years old and older; child rate applies to guests 3-11 years old; children under 2 years old can join for free, but must sit in their parents laps and can not occupy a seat.
2. Children under 18 must travel with at least one adult and cannot be booked separately.
Check-in information:
1. Guests must arrive 45 minutes prior to departure (8:00 am) and redeem the ticket at the ticket office (located next to the Star of Honolulu ship). Aloha Tower Marketplace, Pier 8, 1 Aloha Tower Drive, Honolulu Hawaii, 96813.
2. Parking validation is available and given at check in. With validation, the first hour of parking is free, every hour thereafter (for a maximum of 5 hours) is $2. No overnight parking.
Booking notice:
1. The date you choose will be automatically considered as your tour participation date.
2. Whale Guarantee: See a whale or receive a “Whale Check” to cruise again until whale is sighted (meal and transportation optional)
3. After you confirm the order, customer service will send you a voucher by email. The voucher will list your name, number of participants, date of the tour and other information. Please be sure to bring the paper voucher to the tour. If you do not bring the paper voucher for personal reasons, you will not be able to join the group and no refund.
4. This reference itinerary is subject to slight adjustments due to weather and other conditions. If you choose to leave in the middle of the trip, you will not be eligible for a refund.
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the travel date for free or choose a full refund.
2. No refunds will be made for personal reasons for being late, not showing up, or leaving early.
3. The itinerary may be subject to change or suspended due to weather, strikes, festivals, safety, etc., please refer to the actual arrangements.
4. We are not responsible for any personal safety and property safety that may result from your departure from the middle of the tour.
5. The scenic spots may be subject to close due to weather, festivals or other human reasons, please refer to those arrangements.
6. This company has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice. Changes in product prices will not be refunded.
Cancellation policy:
1. To be fully refunded/unbillable, a notice of cancellation must be received at least 5 days prior to the check-in date. Any cancellations made within 5 days will be charged the full rate.
2. A 8% service fee is withheld for any canceled reservation paid by credit card.
3. No-shows or late for pick up will incur full charges—no refunds.
4. Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow our staff’s notice of cancellation policy.
5. If this product is involved with any inter-island air tickets, the ticket is not refundable once the customer service issues the tickets.
Note: To cancel or modify the order, please contact our customer service, available Monday to Friday 9:00 am to 4:00 pm HST (except on Hawaii state holidays).