Check-in information:
1. Check-in for all tour activities is 45 minutes before tour time. Guests will be gathered together at the Visitor Center 15 minutes before tour time, and walked back to the location for their tour orientation. Guests will be weighed at check-in .
2. Location: 31-313 Old Mamalahoa Hwy, Hakalau, HI 96710
Age policy:
1. For ages 16+ with valid drivers license.
Booking notice:
1. The date you choose will be automatically considered as your tour participation date.
2. This package is not for guests who are pregnant or have recently incurred a spinal cord injury, experienced back pain, or have had surgery performed on such areas.
3. The driver’s weight limit is 325 pounds, and the passenger’s weight limit is 250 pounds.
4. To drive the Single Driver ATVs, you must be 18 years old or 16 years old and have parental permission. To drive the Side by Side ATVs, you must be 21 years old or 18 years old and have parental permission.
5. Anyone under 16 years old, or anyone without a valid Driver’s License will be restricted to a passenger seat on a Side by Side ATV.
6. All drivers must have a valid driver's license and present it at check-in. (A driver's permit is not a valid driver's license)
7. We do not allow pets to accompany you on the ATV ride.
8. Must wear closed-toe footwear.
9. Please indicate the preferred times of activity when placing a reservation: 9:30am, 1:00pm
Disclaimer:
1. Reservation confirmation: Our customer service will confirm the booking after you place the order. If your selected date is sold out, you are allowed to change the travel date for free or choose a full refund.
2. No refunds will be made for personal reasons for being late, not showing up, or leaving early.
3. The itinerary may be subject to change or suspended due to weather, strikes, festivals, safety, etc., please refer to the actual arrangements.
4. We are not responsible for any personal safety and property safety that may result from your departure from the middle of the tour.
5. The scenic spots may be subject to close due to weather, festivals or other human reasons, please refer to the actual arrangements.
6. This company has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice. Changes in product prices will not be refunded.
Cancellation policy:
1. To be fully refunded/unbillable, a notice of cancellation must be received at least 5 days prior to the check-in date. Any cancellations made within 5 days will be charged the full rate unless the customer service provides you written notice of a different policy.
2. A 8% service fee is withheld for any canceled reservation paid by credit card.
3. No-shows or late for pick up will incur full charges—no refunds.
4. Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow our staff’s notice of cancellation policy.
5. If this product is involved with any inter-island air tickets, the ticket is not refundable once the customer service issues the tickets.
Note: To cancel or modify the order, please contact our customer service, available Monday to Friday 9:00 am to 4:00 pm HST (except on Hawaii state holidays)