Activity time:
1. Approximately 3 hours
Age policy:
1. Adult rates apply to passengers 12 years old and older; child rates will apply to passengers between the ages of 4 and 11.
2. Children under 18 must travel with at least one adult and cannot be booked separately.
3. Children under 3 years old (inclusive) can join the tour for free (sit on laps).
Booking notice:
1. The date you choose will be automatically considered as your tour participation date. If your selected date is sold out, you are allowed to change the travel date or you can choose a full refund.
2. After you confirm the order, customer service will send you a confirmation by email. The confirmation will list your name, number of participants, date of the tour and other information.
3. Please be aware that the itinerary on the day of the tour may be affected or temporarily cancelled due to weather conditions or other unexpected circumstances. In these cases, the itinerary will be appropriately adjusted. HTS will not be responsible for any losses caused by the events.
Attention:
1. Locations/routes and times may be modified or restricted due to national park and state park advisories, we reserve the right to change the order of the tours.
2. You will be accompanied by a driver/guide.
3. It's recommended to wear sneakers, not open-toed shoes.
4. Please be sure to bring the confirmation to the tour. If you do not bring the confirmation for personal reasons, you will not be able to join the group and there will be no refund.
Disclaimer:
1. No refunds will be made for personal reasons such as: being late, not showing up, or leaving early.
2. The itinerary may be subject to change or suspended due to weather, strikes, festivals, safety, etc., please follow the instructions of the local operator in the case of such an event.
3. We are not responsible for any personal injuries or property damage that may result if you choose to leave the tour early.
4. The scenic spots may be subject to close due to weather, festivals or other human reasons, please refer to those arrangements.
5. HTS has the right to make strategic adjustments to the prices of products and services within a reasonable range without notice.
6. Partial participation in the tour does not warrant a refund of the uncompleted parts of the tour.
Cancellation policy:
1. Reservations may be canceled free of charge up to 7 days prior to your scheduled tour service for a full refund. No-shows and cancellations less than 7 days in advance are non-refundable.
2. Some special dates (such as Thanksgiving, Christmas, and New Year) may have different cancellation policies. Please follow the instruction by customer service.
3. If a product is involved with any inter-island air tickets, the ticket is not refundable once it is issued.
4. A 8% service fee is withheld for any canceled reservation paid by credit card.
Note: To cancel or modify the order, please contact our customer service, available from Monday to Friday 9:00 am to 4:00 pm HST (except Federal and Hawaii State Holidays).